“Convenience is fine for your shopping but not legal advice”

A Judge has found a law firm to be  in breach of duty after it assessed a client’s case for compensation without a face to face meeting and misjudged its extent.
 
His Honour Judge Gosnell in his Judgment at Leeds County Court said, “The system set up by the Defendants involving as it did, the extensive use of questionnaires and standardised letters with very little personal contact with the client enabled them to deal with a very high number of claims at limited cost.
 
The disadvantage, however, of such a system is that it is heavily reliant on the client carefully reading all the correspondence and filling the questionnaires in accurately.”