We are confident in the quality of our service. Nevertheless, we operate an internal complaints handling procedure as required by the Solicitors Regulation Authority. The procedure reflects the requirements of the Regulator and the Legal Aid Agency (LAA). A copy of our procedure is available upon request, but the following may help.
You may use this procedure if you have a problem with our service or our fees.
Complaints can progress through 3 stages;
i) Informal resolution: Just tell your caseworker or supervisor. Ordinarily this should be sufficient.
ii) Formal complaint: If unresolved by informal resolution, start our complaints process by writing to Mr Bhatia, the Managing Director.
iii) Appeal: Legal or service complaints that remain unresolved can be referred to the Legal Ombudsman for up to 6 months from close of formal complaint handling (www.legalombudsman.org.uk) (tel: 0300 555 0333).
Fee complaints can be referred to the Court for an assessment under part III of the Solicitors Act 1974, but remember that valid unpaid bills may attract interest.