We offer clients consumer protection as required by; The Solicitors Regulation Authority, The Solicitors Accounts rules, the Legal Ombudsman scheme rules, the law inc The Legal Services Act 2007, The Consumer Rights Act 2015 and distance selling rules. But please note the following:
Payments on account are retained as “clients money” in accordance with the Solicitors Accounts Rules. At the conclusion of a case a final account plus a refund of any surplus money held is automatically issued.
Because legal services are non-tangible irrevocable services, we do not offer a full refund once legal work is undertaken or disbursements paid or incurred.
We do not offer a refund when a “fixed fee” is agreed.
If legal aid is granted, even if a contribution is payable, we do not offer a refund as the funding arrangement is with the Legal Aid Agency.
Where a payment has clearly been made to us in error, without being requested by us, without completion of client identity checks, or without a retainer being accepted, we reserve the right to return the payment after deducting costs inc VAT and disbursements associated with processing the payment and refund.
Upon cancellation or termination of a retainer, we will refund any money due after deducting; any direct costs associated with processing the payment and refund, plus fees and costs inc VAT and disbursements incurred in relation to work done to the date of refund.
Any refund will be issued to the original payee unless we have written authority and good reason to pay another.
